SU is an autonomous AI support agent that resolves customer issues, manages tickets, and delivers exceptional service around the clockโwith empathy, accuracy, and zero wait times.
Live in 48 hours โข No code required
Support teams are overwhelmed, customers are frustrated, and costs are spiraling out of control.
Customers wait over 12 minutes on average before reaching an agent, leading to frustration and churn.
Average cost of human-handled support tickets, adding up to millions in annual support costs.
Over half of all tickets are repetitive questions that waste agent time and could be automated.
Support agent burnout leads to high turnover, constant retraining, and inconsistent service quality.
There's a better way. Meet SUโyour autonomous support agent.
See How SU Solves This โImagine every ticket resolved in minutes, every customer delighted, every agent empoweredโall while cutting support costs by 65%.
Six autonomous support engines working 24/7 to delight your customers.
Autonomous issue resolution at scale
Understands, diagnoses, and resolves customer issues across email, chat, and social with human-like empathy.
Instant access to your entire knowledge base
Searches docs, FAQs, past tickets, and product info to provide accurate, sourced answers instantly.
Right ticket to right agent, every time
Intelligently categorizes, prioritizes, and routes complex tickets to the best-suited human agent.
Understand and respond to emotions
Detects customer sentiment, frustration levels, and urgency to adapt tone and prioritize appropriately.
Take action, not just answer questions
Processes refunds, updates accounts, resets passwords, and completes tasks directly in your systems.
Insights to continuously improve
Tracks resolution rates, identifies trends, surfaces product issues, and optimizes support operations.
Drag the sliders or enter values to see your potential annual impact with SU.
SU automates 65% of support tickets, dramatically reducing cost per interaction.
From hours to minutes. Instant responses and faster issue resolution.
Faster resolution and 24/7 availability consistently improve CSAT scores.
Handle unlimited concurrent tickets without adding headcount.
SU is pre-trained on industry-specific support scenarios from day one.
SU handles technical support, feature requests, billing inquiries, and integration help with deep product understanding.
API errors, integration issues, bug reports, feature guidance
Plan changes, invoice questions, payment issues, refunds
Setup guidance, best practices, training resources
SU handles order inquiries, returns, shipping issues, and product questions with instant access to order data.
Tracking, modifications, cancellations, delivery issues
Return requests, refund processing, exchange handling
SU handles account inquiries, transaction disputes, and compliance-aware support with bank-grade security.
Password resets, fraud alerts, card blocking, 2FA support
Disputes, chargebacks, payment failures, transfer issues
SU handles billing inquiries, plan changes, technical support, and service requests at scale.
Upgrades, downgrades, add-ons, usage inquiries
Network issues, device setup, troubleshooting
SU handles patient inquiries, appointment support, and insurance questions with HIPAA compliance.
Scheduling, rescheduling, reminders, preparation info
Coverage questions, bill explanations, payment plans
SU handles booking changes, travel disruptions, and concierge requests around the clock.
Modifications, cancellations, rebooking, upgrades
Flight delays, rebooking, compensation, alternatives
SU handles account issues, in-game support, billing, and community management at gaming scale.
Login issues, account recovery, bans, purchase history
Missing items, purchase problems, bug reports
Don't see your industry? SU adapts to any support scenario with custom training.
Discuss Your Industry โSU starts resolving tickets within days, with full autonomy achieved in weeks.
Connect SU to your helpdesk, knowledge base, and customer systems. Configure brand voice and escalation rules.
SU handles live tickets with agent oversight. Your team reviews responses and provides feedback.
SU learns from feedback, expands coverage, and continuously improves accuracy and resolution rates.
SU operates 24/7 autonomouslyโresolving tickets, taking actions, and escalating only when needed.
SU can start handling tickets within 48 hours. Full autonomous operation with complex workflows typically takes 2-3 weeks.
No. SU handles routine tickets (65%+), freeing your team to focus on complex issues, relationships, and high-value interactions.
SU uses sentiment analysis, complexity detection, and custom rules to identify when human intervention is needed, with full context transfer.
SU integrates with Zendesk, Freshdesk, Intercom, Salesforce Service Cloud, HubSpot, and 100+ other platforms via API.
SU ingests your knowledge base, documentation, past tickets, and product info. It continuously learns from agent feedback.
SU uses enterprise-grade encryption, offers data residency options, and is compliant with GDPR, HIPAA, PCI-DSS, and SOC 2 Type II.
Yes. SU supports 47+ languages with native-quality responses and automatic language detection.
Clients typically see 65% cost reduction, 80% faster resolution, and 20%+ CSAT improvement. Most achieve positive ROI within 60 days.
See how SU can transform your customer experience and reduce support costs by 65%.