Overview
This Privacy Policy, together with our Terms of Use and any other documents referenced herein, explains how AIMatric collects, uses, discloses, shares, and otherwise processes your personal data when you use our website, products, and services.
AIMatric is committed to protecting your privacy and ensuring transparency about our data practices. We believe in giving you control over your personal information while delivering innovative AI automation solutions.
Policy Statement
This Privacy Policy (the "Policy") describes how AIMatric and its affiliates (collectively "AIMatric," "we," "us," or "our") collect and process information that identifies or could identify you ("Personal Data"), including when you use our website, products, or services (collectively, the "Services").
About AIMatric
AIMatric is a global AI automation company specializing in enterprise solutions, including AI agents for marketing (MARK), virtual assistance (VALI), customer support (SALLY), and financial reconciliation (REKON). We offer both cloud-based and on-premises deployment options with custom training capabilities for enterprise clients.
Data Controller Information
When you use AIMatric's products or services, AIMatric acts as the data controller responsible for determining the purposes and means of processing your personal data. You can contact us regarding privacy matters at:
Personal Data We Collect
During our business activities, AIMatric may process different types of Personal Data belonging to various data subjects, including employees of customers, potential customers, business partners, candidates, users of our Services, and participants in AIMatric events.
Providing Our Services
Customer Enrollment and Service Provision
If you are a customer or customer employee, we process your name, job title, company, email address, country, information regarding the usage of our Services, and related communications.
Account Creation and Management
When you create an AIMatric account to access our AI agents (MARK, VALI, SALLY, REKON) or other Services, we process:
- Name and email address
- Username and password (encrypted)
- Country and language preferences
- Employment status and employer
- Job title and industry
- Activity within the service
AIMatric Cloud Services
When you use AIMatric's cloud-based AI solutions, we may process data you input into our systems, including business data, customer interactions, and analytics data.
Data Collection Methods
Direct Collection
Information you provide when creating accounts, submitting forms, or contacting us.
Automatic Collection
Data collected automatically through cookies, analytics, and similar technologies.
Third-Party Sources
Information from business partners, public sources, or integrated services.
Service Integration
Data exchanged through API integrations and connected services.
How We Use Your Data
AIMatric processes your Personal Data for various purposes, always with a lawful basis for processing as required by applicable data protection laws.
Service Delivery
To provide, maintain, and improve our AI automation services and products.
Communication
To respond to inquiries, provide support, and send important updates.
Security
To protect our services, prevent fraud, and ensure platform security.
Analytics
To understand usage patterns and improve user experience.
Legal Compliance
To comply with legal obligations and respond to lawful requests.
Marketing
To send relevant information about our products and services (with consent).
Data Sharing and Disclosures
AIMatric may share your Personal Data with third parties in certain circumstances. We ensure appropriate safeguards are in place when sharing data.
International Data Transfers
As a global company, AIMatric may transfer your Personal Data to countries outside your jurisdiction. We implement appropriate safeguards for such transfers.
Transfer Mechanisms
For transfers to countries without adequate data protection laws, we use Standard Contractual Clauses (SCCs), Binding Corporate Rules (BCRs), or other approved transfer mechanisms to ensure your data receives adequate protection.
Data Retention
AIMatric retains your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
- Duration of our business relationship
- Legal and regulatory requirements
- Legitimate business purposes
- Resolution of disputes or enforcement of agreements
Data Security
AIMatric implements comprehensive security measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction.
Encryption
Data encrypted in transit and at rest using industry standards.
Access Controls
Strict access management with role-based permissions.
Auditing
Regular security audits and compliance assessments.
Monitoring
24/7 security monitoring and threat detection.
Training
Regular security awareness training for all employees.
Incident Response
Comprehensive breach notification procedures.
Your Rights
Depending on your location, you may have certain rights regarding your Personal Data under applicable data protection laws.
Right to Access
Request a copy of the Personal Data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your Personal Data in certain circumstances.
Right to Restrict
Request restriction of processing in certain cases.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests or direct marketing.
- Right to know what Personal Data is collected
- Right to know if Personal Data is sold or disclosed
- Right to opt-out of the sale of Personal Data
- Right to non-discrimination for exercising rights
To exercise any of these rights, please contact us at privacy@aimatric.com or dpo@aimatric.com
We will respond to your request within the timeframes required by applicable law.
Children's Privacy
If we become aware that we have collected Personal Data from a child without appropriate consent, we will take steps to delete such information promptly.
Third-Party Links and Services
Our Services may contain links to third-party websites or integrate with third-party products and services. These third parties have their own privacy policies, and we are not responsible for their privacy practices.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will publish any substantial changes on our website and, where required by law, notify you directly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: